Frequently Asked Questions

Venue Opening Hours

Gloucester Guildhall is normally open to the public at the following times:

Monday 8.30am - 11pm
Tuesday 8.30am - 11pm
Wednesday 8.30am - 11pm
Thursday 8.30am - 11pm
Friday 8.30am - 11pm
Saturday 9am - 11pm
Sunday CLOSED

We may close later than these advertised times when an event is taking place at the venue. We will close when the event has finished, though reserve the right to refuse entry to the building after the advertised closing time.

Box Office Opening Hours

Monday 10am - 9pm
Tuesday 10am - 9pm
Wednesday 10am - 9pm
Thursday 10am - 10pm
Friday 10am - 10pm
Saturday 10am - 10pm
Sunday Only open for performances

Concessionary ticket prices (where applicable) apply to students, senior citizens and under 16's. Proof of status is required.

Door times and Latecomers

Door times listed are approximate. We advise you to arrive well in advance of the advertised times, as latecomers may be refused entry at certain events.

Door Prices

Some concerts have 'advance' and 'door' prices (advance prices are generally £1 - £2 cheaper than tickets sold on the night). The 'door' price becomes effective at 6pm on the evening on the event.

Cheque Payments

Please note, we no longer accept cheques as a method of payment. Payments are accepted by cash, credit or debit card. Credit card payments will attract a credit card fee of 1.8%.

Age Limits & Licensing Rules

Live events and cinema showings in this brochure carry age limits. We advise that under 18s should be accompanied by an adult. Photo ID (Passport or Photo Driving Licence) will be required for events with age restrictions.

Seated or Standing Events

Both our Theatre and our Cinema can be set up for seated or standing events. Film screenings that take place in the Cinema are seated. Many of our music events are standing concerts, though some will feature seating. Most of our comedy events are seated. We will show if an event is seated or standing in our listings. All seating is unreserved unless otherwise stated.

Facilities for Disabled People

Wheelchair access is available to the box office, cinema, theatre, galleries, cafe bar, and toilets from the lift at our Eastgate Street entrance. We are pleased to offer a free ticket to any personal assistant or carer accompanying a disabled person. Please advise the box office in advance if we can do anything to make your visit easier. An induction loop to assist the hard-of-hearing is available in our cinema and theatre.

Collecting Tickets

Tickets purchased online for events at Gloucester Guildhall are held for collection at the Box Office, at its entrance in Eastgate Street. If you buy a ticket online you will receive an e-ticket within 3 days of purchase. If you don’t receive an e-ticket within 3 days, please contact our box office on 01452 503050.  We do not post out tickets that are purchased online as any tickets that are lost in the post cannot be replaced. Customers can collect their tickets on the night of the event or in advance during our normal box office opening hours if this is more convenient. If you have purchased concessionary priced tickets, proof of status will be required for each ticket that has been purchased at this price.

Hiring The Guildhall

Gloucester Guildhall has a range of rooms available for hire that are suitable for small meetings, conferences and events. Further details are available here| , or by contacting our staff on 01452 396372, or by emailing hireofguildhall@gloucester.gov.uk|

If you are interested in hiring the venue for a concert, please talk to our Programming and Marketing Manager Dan Charles on 01452 396389 or email booking@gloucester.gov.uk|

Photography

If you are from the media and wish to photograph one of our events, please contact our Marketing Department to arrange this here| . Please note that photography of any event is at the performer's discretion.

Working at the Guildhall

Information about jobs and work experience placements at Gloucester Guildhall is available here| .

Join our E-Mailing List

We regularly sending out an email newsletter to customers who have requested this. If you would like us to email you this newsletter, please click here so sign up to it|. you'll then receive an email asking you to confirm your subscription to our mailing list. Once you've clicked on the confirmation link, you'll be taken to a web page that will tell you that your subscription has been confirmed, and you'll then start to receive regular newsletters from us. If you are already receiving our email news, and wish to update your details or want to unsubscribe from this service, you'll find links to be able to do this at the bottom of our email newsletters.

Brochure Mailing List

We post out Gloucester Guildhall's latest brochure to everyone on our mailing list as soon as this is available. This contains details of forthcoming events, exhibitions, films and workshops, and is correct at the time it goes to press. Alterations and additions to the programme are published on this website. Please contact the Box Office| if you would like us to add you to our mailing list and post you a copy.

Energy Rating

Gloucester Guildhall has an energy rating of 'C', with an energy performance operational rating score of 57. This is based on the most recent Display Energy Certificate| issued for Gloucester Guildhall on 6/1/10.

Tech Specs

The venue's technical specifications can be found here| .

Event Publicity

If you are hiring Gloucester Guildhall for a major event, we normally require a minimum of 20 A3 posters, and 500 A5 flyers to publicise it. If you have an A1 poster as well, we may be able to display this for you. Please email us| if you have any questions regarding publicity for your event. We cannot display A2 or A4 posters.